About S-CRM-Service

S-CRM-Service (Desktop Application) is a CRM Software Package designed for all sizes of pest control providers, RO/Aqua Guard service providers, and any type of service center.

List of Features

• Efficient industry management
• Enhance customer care and service delivery
• Improve work efficiency and fiscal control
• Minimize chances of pilferage
• Predefined certificate formats
• Billing and accounting management
• Built-in backup and restore tools
• Multi-user and LAN compatible
• Windows 9x or higher compatibility
• Two-way synchronization (Online ↔ Offline)
• SMS and Barcode enabled
• Android App & Web Portal Integration

Other Features

• Birthday SMS: Auto-send birthday wishes to customers based on birth date.
• Miscellaneous SMS: Automated messaging for holidays, health tips, celebrations, etc.
• Targeted Group SMS: Send SMS to specific groups (e.g., all male customers, specific service types).

Major Modules

• Enquiry Management:
  • Track scheduled/pending enquiries
  • Convert pending enquiries to confirmed ones
  • Auto-create customer records upon confirmation
  • Integrated with reminders and SMS notifications
• Customer Management:
  • Capture detailed customer information
  • View full customer history
  • Export data to Excel
  • Blacklist tracking
• Contract Management:
  • Create, renew, and print contracts
  • Auto SMS reminders for contract renewals
  • Track contract services and summary reports
  • List of customers without contracts
• Service Management:
  • Generate service cards and schedule reminders
  • Service reports and work sheets by employee/date
  • Auto SMS for scheduled services
  • Complaint management and delay reminders
• Invoice Management:
  • Instant invoice creation and printing
  • Track payments, outstanding balances, and collections
  • Customer revenue reports and profit/loss summaries
  • Expense entries and analytics
• Store Management:
  • Inventory control with full tracking
  • PO creation, approvals, and returns
  • Supplier and department-level item tracking
  • Stock views, reorder alerts, and purchase ledgers
• HR & Payroll:
  • Employee attendance via biometric integration
  • Payroll generation (cash, online, cheque)
  • Advance entries, salary slips, and deductions
  • Recruitment, onboarding, and performance reviews
  • Self-service, scheduling, and analytics